We accept all major credit cards, e-transfers, EFT, wire transfers or financing company payments. While we accept money order or cash, we cannot finalize the registration until the payment has arrived. Multiple e-transfers is a great alternative. Fast, secure and easy.

If you are registering:

Greater than 30 days prior to the start date of your program:

  • 50% payment of the package price is required to register
  • with the balance due 30 days prior to the package starting date.

Less than 30 days prior to the starting date of your program:

  • the full balance is required to register or the remainder or the balance.

Cancellation, Rescheduling & Transfers

All sales are final. We do not refund on cancellations, late arrivals, early departures or no shows. In the event you cannot make it for a scheduled session here are the options you’ve got:

Greater than 14 Days – can reschedule or transfer, no fees applied.

Less than 14 Days –  $250 fee re-setup applied to reschedule or transfer.

Worst case: if you could not make it or to had to unexpectedly leave the program, you can come back within 365 days of your departure to finish the remainder of the program or transfer to a family member or a friend, provided we have space available. There is a $250 re-setup fee.

We strongly recommended to purchase a Trip Cancellation & Interruption Insurance in the event you have to cancel or depart earlier.

Upgrading, Downgrading or Extending Your Stay

Downgrading – because our payment policy states “All Sales are Final”, you will not be able to downgrade your program, accommodation type or package after you registered.

Upgrading – you have an option of upgrading, provided we still have space available.

Extending – contact a Program Consultant to request an extension of your program.

Please call a Program Consultant at 1-888-658-3324 to discuss your request.

Rescheduling & Transfers

As long as you call us greater then 14 Days, and we still have space available, you can easily transfer to any date you desire. For when you can reschedule/transfer and applicable fees, please see above “Cancellation, Rescheduling & Transfers” policy.

Rescheduling for another date is subject to availability.

Transfers-you can transfer your spot to a family member or a friend for the same dates and program type subject to approval by Program Consultant.

Very Important: Only personal phone call Cancellation/Rescheduling is accepted. E-mail or phone messages will not be accepted.

Travel & Health Insurance

Health Insurance is recommended for guests arriving from outside Canada, and Travel Insurance is strongly recommended for EVERYONE.

After you have registered, we will provide you with Travel Insurances Companies info.

International Guests

Please contact a broker in your area; your broker may be able to purchase insurance for you through AIG (conditions apply).


Your Health Retreat Will Be a Life-Changing Experience